Webot Support

What is 3D Secure (3DS) ? 3DS is a formal security verification that authorizes online payments by entering a password or a one-time PIN. How to complete 3DS verification? When the system asks for 3DS authentication, it will take you to a new web page where you will see one of two flows: a challenge flow … What is 3D Secure (3DS) & FAQ

We regret to inform you that Pionex.US currently doesn’t support creating API keys. We understand this feature is important to our users, and we are working towards making it available as soon as possible. We are committed to providing the best possible experience to our users. We constantly evaluate and update our platform to ensure … Unavailability of API Key Feature on Pionex.US

Why isn’t my document being accepted? Our verification provider may be unable to process your request for a few reasons. Here are a few tips to help complete this step. Ensure that your document is valid. We are unable to accept an upload of an expired ID or an ID that is expiring in 1 … Why am I unable to upload my ID?

We regret to inform you that the Signal Bot and GPT Marketplace are unavailable on Pionex.US. We understand the importance of these features to our users, and we are working towards making them available as soon as possible. We appreciate your patience and your interest in our service. We recommend you follow our official channels … Unavailability of Signal Bot and GPT Marketplace

Unfortunately, we can’t offer the spot-futures arbitrage bot due to licensing limitations. As a reliable and regulated exchange, we are actively pursuing various financial licenses and continuously improving our trading bots to provide you with a broader range of services in the future. Please follow our official channels to stay updated on any new announcements. … Unavailability of Spot-Futures Arbitrage Bot

If you want to enable grid lines on your charts to view your bot’s trades, then you can enable this feature by following these steps. How to enable grid lines on the Mobile App Click the price and gear buttons in the image below, then click the [ On ] – [ Confirm ] button to enable the grid … How to enable grid lines on charts

Whenever you trade, there will be some “dust” – a small balance left in your account wallet after the transaction. At Pionex.US, you can convert dust with a valuation below 10 USDT to USDT once every 6 hours in these easy steps. If you are operating on the web, then click on “Wallet” – “Overview” – “Dust Collector”, then select … How to convert small account balance to USDT

If you need to delete your account, please open your app and log in to your account, then follow the steps below. Step 1   Go to the delete account page Please click “Account” – “Setting” – “Profile” – “Delete account”. Step 2   Confirmation of Notes Please read the notes and risk warnings for deleting the account, and then click “Confirmation” – “Next step” in order. Step … How to delete your account

You can reset account password from the Pionex.US web or app. Please note that for security reasons, withdrawals from your account will be suspended for 24 hours after password reset. Web operation step1. Go to Pionex.US and click [Sign in] – [Forgot password?]  2. Enter the email or phone number associated with your Pionex.US account, click [Next] and drag the slider to complete … How to reset account password