Licenses

NMLS# 2284360

JurisdictionLicenseState Agency
AlabamaSC Money Transmitter 878 Approved 04/01/2022Alabama Securities Commission401 Adams Avenue, Suite 280Montgomery, AL 36104
AlaskaDenied
ArizonaMoney Transmission License MT-1035288 Approved 03/02/2022Arizona Department of Financial Institutions2910 N. 44th Street, Suite 310Phoenix, AZ 85018
ArkansasMoney Transmission License# 126592 Approved 03/08/2022 Arkansas Securities DepartmentHeritage West Building, Suite 300201 East Markham StreetLittle Rock, AR 72201-1692
CaliforniaLegal Memo Approved 02/01/2022Department of Financial Protection and Innovation Money Transmitter Division One Sansome Street, Suite 600 San Francisco, CA 94104-4428
ColoradoLegal Memo Approved 02/01/2022Colorado Division of Banking1560 Broadway # 975, Denver, CO 80202
ConnecticutMT-2284360 Approved 10/05/2022Connecticut Department of BankingConsumer Credit Division260 Constitution PlazaHartford, CT 06103-1800
Delaware037992 Approved 09/15/2022Office of the State BankCommissioner1110 Forrest AvenueDover, DE 19904
FloridaFT230000394 Approved 02/01/2022Florida Office of Financial Regulation101 E. Gaines StreetTallahassee, FL 32399
Georgia#2284360 approved 03/06/2025Georgia Department of Banking & Finance NDFI Division 2990 Brandywine Road, Suite 200 Atlanta, GA 30341-5565
IdahoMTL-347 Approved 11/01/2023Idaho Department of Finance Securities Bureau 800 Park Blvd., Suite 200 Boise, ID 83712
IndianaLegal Memo Approved 02/01/2022Indiana Department of Financial InstitutionsConsumer Credit Division 30 South Meridian, Suite 300Indianapolis, IN  46204
IllinoisMT.0000446 Approved 02/01/2022Illinois Department of Financial and ProfessionalRegulationConsumer Credit Section100 West Randolph Street 9-100Chicago, IL 60601
IowaMT approved 5/05/2023.
2023-0079
Iowa Division of Banking 200 E. Grand Avenue, Suite 300 Des Moines, Iowa 50309
KansasMT. 0000221 Approved 02/01/2022 Kansas Office of the State Bank Commissioner700 S. W. 300Topeka, KS 66603-3796
KentuckySC825747 Approve 11/01/2023Kentucky Department of Financial Institutions Division of Non-Depository Institutions Mail Stop 2 SW 19 500 Mero St. Frankfort, KY 40601
LouisianaLegal Memo Approved 06/15/2022Louisiana Office of Financial InstitutionsDepository Division8660 United Plaza Blvd, 2nd FloorBaton Rouge, LA 70809
MaineNMLS 2284360 Approved 08/23/2022Dept. of Professional & Financial RegulationBureau of Consumer Credit Protection35 State House StationAugusta, ME 04333
MarylandMT-0000221 Approved 05/23/2022 Maryland Commissioner of Financial RegulationAttention: Licensing 100 S. Charles Street, Tower I, Baltimore, MD 21201
MassachusettsLegal Memo Approved 02/01/2022Massachusetts Division of Banks1000 Washington Street 10th Floor Boston, MA 02118
MichiganLegal Memo Approved 02/01/2022Office of Consumer Finance – Licensing Michigan Department of Insurance and Financial Services530 W. Allegan St. 7th Floor, Lansing MI 48933
MinnesotaMN-MT-2284360 Approved 09/08/2022Department of CommerceFinancial Institutions Division85 7th Place EastSuite 500St. Paul, MN 55101
MississippiMT-2284360 Approved 07/19/2022Consumer Finance DivisionP.O. Box 12129Jackson, MS 39236
MissouriLetter of Authorization Missouri Approved 02/01/2022Missouri Division of FinancePO Box 716Jefferson City, MO 65102
MontanaLetter of Authorization Montana Approved 02/01/2022Montana Division of Banking and Financial Institutions301 S. Park Ave, Suite 316Helena, MT 59601
NebraskaMT-2284360 Approved 08/01/2022Department of Banking and Finance 1526 K Street| Suite 300|Lincoln, NE 68508-2732
NevadaMT-11197 Approved
09/20/2023
Nevada Financial Institutions Division  1830 E. College Pkwy, Ste 100 Carson City, NV 89706
New HampshireMT-24736 Approved 06/13/2022State of NH Banking Department Consumer Credit Division53 Regional DriveSuite 200Concord NH 03301
New MexicoMT-2284360 Approved
08/09/2023
Financial Institutions Division 3rd Floor, Toney Anaya Building 2550 Cerrillos Road Santa Fe, New Mexico 87504
North Carolina209389 Approved 08/05/2022North Carolina Office of the Commissioner of Banks316 W. Edenton StreetRaleigh, NC 27603
New JerseyLegal Memo Approved 02/01/2022New Jersey Department of Banking and Insurance20 West State Street, PO Box 325Trenton, NJ 08625
North DakotaLegal Memo Approved 02/01/2022North Dakota Department of Financial Institutions 2000 Schafer Street, Suite GBismarck, ND 58501
OhioOHMT-231 Approved 08/31/2022Ohio Division of Financial InstitutionsMoney Transmitters77 South High Street21st FloorColumbus, OH 43215
OklahomaMT-2284360Oklahoma Banking DepartmentDirector of Nondepository Institutions2900 N. Lincoln BoulevardOklahoma City, Oklahoma 73105
OregonMT-2284360 Approved 05/12/2022Oregon Division of Financial RegulationLicensing SectionPO Box 14480Salem, OR 97309
PennsylvaniaLicense #109504
Legal Memo Approved 02/01/2022
Pennsylvania Department of Banking and SecuritiesNon-Depository Licensing OfficeMarket Square Plaza 17 N 2nd StSte 1300Harrisburg, PA 17101
Rhode Island20224398CT Approved 05/26/2022State of Rhode IslandDepartment of Business RegulationDivision of Banking1511 Pontiac AvenueBuilding 68-1Cranston, Rhode Island 02920
South CarolinaMT-2284360 Approved 06/29/2022Office of the Attorney GeneralMoney Services Division10000 Assembly StreetColumbia, SC 29201
South Dakota2284360-MT Approved 05/11/2022Office of Banking500 East Capital Ave.Pierre, SD 57501-5070
TennesseeMT-2284360
Approved 06/23/2023
Tennessee Department of Financial Institutions
Compliance Division Tennessee Tower, 26th Floor
312 Rose L. Parks Avenue Nashville, TN 37243
TexasLegal Memo Approved 02/01/2022Texas Department of Banking2601 North Lamar BlvdAustin, TX 78075
VermontMT-2284360 Approved
09/29/2023
Vermont Department of Financial Regulation Banking Division 89 Main Street, 2nd Floor Montpelier, VT 05602
VirginiaMO-442 06/27/2022Bureau of Financial InstitutionsAdministration and Licensing SectionPO Box 640Richmond, VA 23218-0640
West VirginiaWVMT-2284360 Approved 06/13/2022WV Division of Financial Institutions900 Pennsylvania Ave., Suite 306Charleston, WV 25302-3542
Washington550-MT-141107 Approved 05/18/2022State of Washington – Department of Financial InstitutionsDivision of Consumer Services150 Israel Road, S.W.Tumwater, WA 98501
Washington DCMTR-2284360 Approved 12/08/2023Department of Insurance, Securities and Banking, 1050 First Street, NE, 801, Washington DC 20002
WisconsinLegal Memo Approved 02/01/2022Wisconsin Department of Financial InstitutionsDivision of Banking North Tower4822 Madison Yards WayMadison, WI  53705
WyomingLetter of Authorization WyomingApproved 02/01/2022Department of AuditDivision of Banking2300 Capitol Avenue, 2nd FloorCheyenne, WY 82002
UTAHLegal Memo Approved 02/01/2022Utah Secretary of StatePO Box 146705Salt Lake City Utah 84114-6705
U.S. Virgin IslandsLegal Memo Approved 4/28/2023Department of Banking 1131 King Street, Suite 101 Christiansted, St. Croix, Virgin Islands 00820

Disclosures

State Complaints
Alabama To file a complaint regarding a money transmission activity in Alabama, you should contact the Alabama Securities Commission Enforcement Division at P.O. Box 304700, Montgomery, AL 36130-4700, by phone at 1-800-222-1253, or by email at asc@asc.alabama.gov.
Arizona To file a complaint, contact:
Arizona Department of Financial Institutions 100 N 15th Ave., Suite 261, Phoenix, AZ 85007 Tel: 602-771-2800 or https://difi.az.gov/complaint
Arkansas To file a complaint, contact:
State of Arkansas
Heritage West Building, Suite 300
201 East Markham Street
Little Rock, Arkansas 72201-1692 Telephone Number: (501) 324-9260 or https://securities.arkansas.gov/file-a-complaint-2/
California If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.
Colorado If you are a Colorado Resident and have a Complaint about Pionex. All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at: Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
For complaints regarding money transmission in Colorado, you can contact the Colorado Division of Banking at (303) 894-7575.

Website: https://banking.colorado.gov/industry/money-transmitters
Connecticut To file a complaint about a money transmission service in Connecticut, you can contact the Connecticut Department of Banking at (860) 240-8170 or toll-free at 1-800-831-7225, ext. 8170.

Email: Banking.complaints@ct.gov
Address: 260 Constitution Plaza, Hartford, CT 06103
Delaware Delaware Office of the State Bank Commissioner
To file a complaint, contact:
Delaware Office of the State Bank Commissioner
1110 Forrest Avenue
Dover, DE 19904
Attention: Compliance

Tel: 302-739-4235 or 302-577-6722
Email: banking.complaints@ct.gov
Florida If you have a question or complaint, please contact the consumer assistance division of Pionex at email service@pionex.us

Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about Pionex.US, Inc. at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (850) 487-9687 (toll free).
Georgia Georgia Department of Banking and Finance
To file a complaint, contact:
Georgia Department of Banking and Finance
2990 Brandywine Road Suite 200
Atlanta, GA 30341-5565 US

Tel: 770-986-1633
Email: reportissue@dbf.state.ga.us
Idaho Idaho Department of Finance
To file a complaint, contact:
Idaho Department of Finance
11341 West Chinden Blvd. Building 4, Floor 3
Boise, ID 83714

Tel: 208-332-8000
Indiana Indiana Department of Financial Institutions
To file a complaint, contact:
Indiana Department of Financial Institutions
30 South Meridian Street, Suite 300
Indianapolis, Indiana 46204

Tel: 800-382-4880
Email: dficomplaints@dfi.in.gov
Illinois Illinois Department of Financial and Professional Regulation
If you have unresolved questions or complaints contact: Illinois Department of Financial and Professional Regulation by phone at 1-888-473-4858, with any questions or complaints regarding the company’s money transmission services.

Illinois Department of Financial and Professional Regulation
Division of Financial Institutions
320 W. Washington 3rd Floor
Springfield, IL 62786

Tel: 1-888-473-4858
Email: fpr.eeo@illinois.gov
IOWA Iowa Division of Banking
To file a complaint, contact:
Iowa Division of Banking
200 East Grand Avenue, Suite 300
Des Moines, IA 50309-1827

Tel: 515-281-4014
Kansas Kansas Office of the State Bank Commissioner any complaints contact: Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs
700 SW Jackson, Suite 300
Topeka, KS 66603

Tel: 877-387-8523
Email: complaints@osbckansas.org
Kentucky Kentucky Department of Financial Institutions
To file a complaint, contact:
Kentucky Department of Financial Institutions
Attention: Complaint Submission
500 Mero Street, 2SW19
Frankfort, KY 40601

Tel: 800-223-2579
Email: KFI.Complaints@ky.gov
Louisiana Louisiana Office of Financial Institutions
To file a complaint, contact:
Louisiana Office of Financial Institutions
8660 United Plaza Blvd 2nd Floor
Baton Rouge, LA 70804-7024

Tel: 225-925-4660
Email: complaints@ofi.la.gov
Maine To file a complaint, contact:
Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
35 State House Station
Augusta, Maine 04333

Tel: 800-332-8529
Massachusetts To file a complaint regarding a money transmission issue in Massachusetts, you can contact the Commonwealth of Massachusetts Division of Banks by calling (800) 495-2265 or their Consumer Assistance Unit at (617) 956-1500.

dobconsumer.assistance@mass.gov
Michigan To file a complaint, contact:
Michigan Department of Insurance and Financial Services (DIFS)
Office of Consumer Services
PO Box 30220
Lansing, MI 48909-7720

Tel: 877-999-6442
Email: DIFSInfo@michigan.gov
Minnesota To file a complaint:
Minnesota Department of Commerce
85 7th Place East, Suite 280
Saint Paul, MN 55101

Tel: 800-657-3602
Email: consumer.protection@state.mn.us
Mississippi To file a complaint, contact:
Mississippi Department of Banking & Consumer Finance
P.O. Box 12129
Jackson, MS 39236-2129

Tel: 601-321-6901
Email: banking@dbcf.ms.gov
Missouri To file a complaint, contact:
Missouri Division of Finance
Truman State Office Building
Room 630
Jefferson City, MO 65102

Tel: 573-751-3242
Email: finance@dof.mo.gov
Montana For money transmission complaints in Montana, you can contact the Montana Department of Justice – Office of Consumer Protection (OCP) at 800-481-6896.
Maryland If you have a complaint, please contact Pionex Inc . at service@pionex.us. If you still have an unresolved complaint regarding Pionex’s money transmission activity, you may file it by contacting the Maryland Department of Labor. The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding [License No. MT-0000221  and NMLS ID: 2284360] by contacting the Commissioner’s office at: 100 S. Charles Street, Tower I, Baltimore, MD 21201, or (888) 784-0136. Additional information about Pionex Inc.. may be obtained at www.nmlsconsumeraccess.org.
Nebraska To file a complaint, contact:
Nebraska Department of Banking and Finance
PO Box 95006
1526 K St #300
Lincoln, NE 68508

Tel: 877-471-3445
Email: dob.complaints@nebraska.gov
Nevada To file a complaint contact:
State of Nevada Department of Business and Industry, Financial Institutions Division
3300 W Sahara Avenue Suite 250
Las Vegas, NV 89102

Tel: 702-486-4120
Email: FIDComplaints@fid.state.nv.us
New Hampshire To file a complaint, contact:
State of New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord NH 03301

Tel: 603-271-3561
Email: nhbd@banking.nh.gov
New Mexico To file a complaint, contact:
New Mexico Regulation and Licensing Department Financial Institutions
2550 Cerrillos Rd
P.O. Box 25101
Santa Fe, NM 87504

Tel: 505 476-4885
Email: rebecca.moore@rld.nm.gov
North Carolina To file a complaint, contact:
North Carolina Office of the Commissioner of Banks
4309 Mail Service Center
Raleigh, NC 27699-4309

Tel: 919-733-3016
New Jersey To file a complaint, contact:
New Jersey Division of Banking and Insurance
Consumer Inquiry and Response Center
PO Box 471
Trenton, NJ 08625-0471

Tel: 609-272-7272
North Dakota Pionex, Inc. is licensed by the North Dakota Department of Financial Institutions as a money transmitter. If you have a question or complaint, please first contact the consumer assistance division of Pionex at serice@pionex.us or at its mailing address: 500 College Road East Princeton NJ 08540. If you have an unresolved question or complaint regarding the money transmission services provided by Pionex , you may contact the North Dakota Department of Financial Institutions at (701) 328-9933.
Ohio To file a complaint, contact:
Ohio Department of Commerce Division of Financial Institutions
77 South High Street
21st Floor Columbus, OH 43215-6120

Tel: 614-728-8400
Email: webdfi-oca@com.state.oh.us
Oklahoma To file a complaint, contact:
Oklahoma State Banking Department
Mick Thompson, Commissioner
2900 North Lincoln Boulevard
Oklahoma City, Oklahoma 73105

Tel: 405-521-2782
Oregon To file a complaint, contact:
Oregon Division of Financial Regulation
PO Box 14480
Salem, OR 97309-0405

Tel: 888-877-4894
Email: DFR.FinancialServicesHelp@dcbs.oregon.gov
Pennsylvania To file a complaint, contact:
Pennsylvania Department of Banking and Securities (DoBS)
Consumer Services Office
17 N. 2nd Street, Suite 1300
Harrisburg, PA 17101

Tel: 1-800-722-2657
Rhode Island To file a complaint, contact:
State of Rhode Island Department of Business Regulation
1511 Pontiac Avenue, Bldg. 68-1
Cranston, RI 02920

Tel: 401-462-9500
Email: DBR.BankInquiry@dbr.ri.gov
South Carolina To file a complaint contact: South Carolina Office of Attorney General
Attention: Money Services Division
PO Box 11549
Columbia, SC 29211-1549

Tel: 803-734-1221
Email: msb@scag.gov
South Dakota If you have unresolved complaints after contacting Pionex Inc. you may also reach the South Dakota Department of Labor and Regulation, Division of Banking at 605.773.3421, with any complaints regarding the company’s money transmission services.

South Dakota Department of Consumer Affairs
Division of Banking
1714 Lincoln Ave, Suite 2
Pierre, SD 57501

Tel: 605-773-3421
Email: scdca@scconsumer.gov
Tennessee Pionex Inc. is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency. Please note that this license and the required surety bond do not cover the transmission of virtual currency. The Tennessee Department of Financial Institutions does not regulate virtual currency. Tennessee’s Money Transmitter License and the required surety bond do not cover the transmission of virtual currency. However, any company that offers to exchange, administer, or maintain virtual currencies for the sovereign currency may be subject to state regulation and licensing as well as federal regulation.
Texas If you have a complaint, first contact customer service at support@pionex.us . If you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.
Utah To file a complaint, contact:
Utah Department of Financial Institutions
P.O. Box 146800
Salt Lake City, Utah 84114-6800

Tel: 801-538-8834
Email: complaints.dfi@utah.gov
Vermont If you have unresolved complaints about Pionex Inc.’s money transmission services after contacting Pionex support you may also submit complaints to the Vermont Department of Financial Regulation, Banking Division using forms located at https://dfr.vermont.gov/file-complaint-or-ask-help/banking-complaints.

State of Vermont Department of Financial Regulation
Banking Division
89 Main Street
Montpelier, VT 05620-3101

Tel: 802-828-3307
Email: dfr.bnkconsumer@vermont.gov
Virginia To file a complaint, contact:
Virginia Bureau of Financial Institutions
Post Office Box 640
Richmond, VA 23218-0640

Tel: 804-371-9657
Email: bfiquestions@scc.virginia.gov
Virgin Islands To file a complaint, contact:
Virgin Islands Banking, Insurance & Financial Regulation
5049 Kongens Gade
St. Thomas, Virgin Islands 00802

Tel: 340-774-2991
West Virginia To file a complaint, contact:
West Virginia Division of Financial Institutions
900 Pennsylvania Avenue Suite 306
Charleston, WV 25302-3542

Tel: 304-558-2294
Washington DC District of Columbia Department of Insurance, Securities and Banking
To file a complaint, contact:

District of Columbia Department of Insurance, Securities and Banking
1050 First Street, NE, 801
Washington, DC 20002

Tel: 202-727-8000
Email: disbcomplaints@dc.gov
Wisconsin To file a complaint, contact:
Wisconsin Department of Financial Institutions
Licensed Financial Services
PO Box 7876
Madison, WI 53707-7876
Charleston, WV 25302-3542

Tel: 608-261-9555
Email: consumeract@dfi.wisconsin.gov
Wyoming To file a complaint, contact:
Wyoming Division of Banking
Hathaway Building, 2nd Floor.
2300 Capitol Avenue
Cheyenne, WY 82002

Tel: 307-777-7797
Email: wyomingbankingdivision@wyo.gov
Washington If you have a complaint, first contact the consumer assistance division of 609-285-2978, and if you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods:
File a complaint online, mail or fax: https://dfi.wa.gov/consumers/loan-complaints

Call us: 1-877-RING DFI (1-877-746-4334)
Email us: CSEnforceComplaints@dfi.wa.gov

Please note the following disclosures associated with virtual currency

  • Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.
  • Pionex may charge a  Fee when you buy, sell, or convert cryptocurrencies. The Pionex Fee may be discounted based on the payment method you select. For transactions involving cryptocurrency valued under $200, the Pionex Fee will not exceed $10. For all other transactions, the Pionex Fee will not exceed 6% of the USD value of the cryptocurrency. Despite these maximums, the Pionex Fee you will actually pay (which will not exceed the maximum) is calculated and displayed to you at the time you place your order and may be determined by a combination of factors, like your selected payment method, the size of the order, market conditions, and/or jurisdictional location.