Why Can’t I Receive Emails from Pionex.US?
If you are not receiving emails sent from Pionex.US, please follow the instructions below to check your email’s settings:
1. Are you logged in to the email address registered to your Pionex.US account? Sometimes you might be logged out of your email on your devices and hence can’t see Pionex.US’s emails. Please log in and refresh.
2. Have you checked the spam folder of your email? If you find that your email service provider is pushing Pionex.US emails into your spam folder, you can mark them as “safe” by whitelisting Pionex.US’s email addresses. You can refer to How to Whitelist Pionex.US Emails to set it up.
Addresses to whitelist:
- service@pionex.us
3. Is your email inbox full? If you have reached the limit, you won’t be able to send or receive emails. You can delete some of the old emails to free up some space for more emails.
4. If possible, register from common email domains, such as Gmail, Outlook, etc.
If the above steps do not solve your problem, please send your problem to service@pionex.us, our customer service will handle it for you.