{"id":15195,"date":"2023-03-21T07:43:43","date_gmt":"2023-03-21T07:43:43","guid":{"rendered":"https:\/\/www.pionex.us\/blog\/?p=15195"},"modified":"2023-04-19T08:02:59","modified_gmt":"2023-04-19T08:02:59","slug":"how-to-add-deposit-via-your-bank-account-ach","status":"publish","type":"post","link":"https:\/\/www.pionex.us\/blog\/how-to-add-deposit-via-your-bank-account-ach\/","title":{"rendered":"How to Add &#038; Deposit via your Bank Account (ACH)"},"content":{"rendered":"\n<p>This article will teach you how to connect your bank account via ACH, and how to use ACH to deposit USD from your bank account to your Pionex.US account.&nbsp;<\/p>\n\n\n\n<p>If you&#8217;ve already added an ACH account and want to deposit, you can&nbsp;skip down to the&nbsp;<a href=\"#h_01G86A0WABK8R181EME4ZN3A09\">ACH Deposit<\/a>&nbsp;section. Otherwise, please begin by learning how to&nbsp;<a href=\"#h_01G86A25KA7KTXXSM6JFFC113E\" title=\"#h_01G86A25KA7KTXXSM6JFFC113E\">Add an ACH Account<\/a>&nbsp;below.<\/p>\n\n\n\n<p>*Note: ACH Deposits can only be withdrawn in USD or Crypto after 14 days. Learn more&nbsp;<a href=\"https:\/\/www.pionex.us\/blog\/why-is-a-portion-of-my-assets-unavailable-unable-to-be-withdrawn\/\">here<\/a>. If necessary, please use a&nbsp;<a href=\"https:\/\/www.pionex.us\/blog\/how-to-deposit-usd-via-wire-transfer\/\">wire deposit<\/a>&nbsp;to avoid such holds.<\/p>\n\n\n\n<ul><li><a href=\"#h_01G86A25KA7KTXXSM6JFFC113E\" title=\"#h_01G86A25KA7KTXXSM6JFFC113E\">Adding an ACH Bank Account&nbsp;<\/a><\/li><li><a href=\"#h_01G86A0WABK8R181EME4ZN3A09\">Depositing with ACH<\/a><\/li><li><a href=\"#h_01G86B11B9AY8W6TEDRB8CTYSZ\">Troubleshooting and Important Details<\/a><\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator aligncenter is-style-wide\"\/>\n\n\n\n<div id=\"toc_container\" class=\"toc_transparent no_bullets\"><ul class=\"toc_list\"><li><a href=\"#Adding_an_ACH_Bank_Account\">Adding an ACH Bank Account<\/a><ul><li><a href=\"#How_to_Add_an_ACH_Bank_Account_on_the_Mobile_Appnbsp\">How to Add an ACH Bank Account on the Mobile App&nbsp;<\/a><\/li><li><a href=\"#How_to_Add_an_ACH_Bank_Account_on_the_Website\">How to Add an ACH Bank Account on the Website<\/a><\/li><\/ul><\/li><li><a href=\"#Depositing_with_ACH\">Depositing with ACH<\/a><ul><li><a href=\"#How_to_Deposit_via_ACH_on_the_Mobile_App\">How to Deposit via ACH on the Mobile App<\/a><\/li><li><a href=\"#How_to_Deposit_via_ACH_on_the_Website\">How to Deposit via ACH on the Website<\/a><\/li><li><a href=\"#Troubleshooting_Other_Important_ACH_Information\">Troubleshooting &amp; Other Important ACH Information<\/a><ul><li><a href=\"#Withdrawal_Lock_Period\">Withdrawal Lock Period<\/a><\/li><li><a href=\"#Unsupported_Banking_Institutions\">Unsupported Banking Institutions<\/a><\/li><li><a href=\"#How_to_increase_the_ACH_deposit_limit\">How to increase the ACH deposit limit<\/a><\/li><li><a href=\"#ACH_Multifactor_Authentication_Error\">ACH Multifactor Authentication Error<\/a><\/li><li><a href=\"#Unable_to_Find_your_Financial_Institution\">Unable to Find your Financial Institution<\/a><\/li><\/ul><\/li><li><a href=\"#How_to_Deposit_via_Wire_and_Debit_Card\">How to Deposit via Wire and Debit Card<\/a><\/li><\/ul><\/li><\/ul><\/div>\n<h1 id=\"h_01G86A25KA7KTXXSM6JFFC113E\"><span id=\"Adding_an_ACH_Bank_Account\"><strong>Adding an ACH Bank Account<\/strong><\/span><\/h1>\n\n\n\n<ul><li><a href=\"#h_01G8680PX7GA0J8VB78DW0ZAVE\">On the Mobile App<\/a><\/li><li><a href=\"#h_01G7Z4PDK446Y12T05Y803J8B3\">On the Website&nbsp;<\/a><\/li><\/ul>\n\n\n\n<h2 id=\"h_01G8680PX7GA0J8VB78DW0ZAVE\"><span id=\"How_to_Add_an_ACH_Bank_Account_on_the_Mobile_Appnbsp\"><strong>How to Add an ACH Bank Account on the Mobile App&nbsp;<\/strong><\/span><\/h2>\n\n\n\n<p>1. Log in to your account, then click<strong>&nbsp;[Home]<\/strong>&nbsp;&#8211;&nbsp;<strong>[Deposit]<\/strong>&nbsp;&#8211;&nbsp;<strong>[Bank Account]<\/strong>&nbsp;&#8211;<strong>&nbsp;[Connect a Bank<\/strong>&nbsp;<strong>Account]<\/strong>&nbsp;&#8211;&nbsp;<strong>[Confirm]<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img src=\"https:\/\/pionexus.zendesk.com\/hc\/article_attachments\/15798869355289\" alt=\"Group_59__1_.png\"\/><\/figure>\n\n\n\n<p>2. When the new window appears, please follow the instructions to complete the operation through Plaid. After reading Plaid&#8217;s Privacy Policy, click<strong>&nbsp;[Continue]<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" src=\"https:\/\/pionexus.zendesk.com\/hc\/article_attachments\/15799138287257\" alt=\"Group_60__1_.png\" width=\"221\" height=\"412\"\/><\/figure>\n\n\n\n<p>3. Select your banking institution from the menu. You can also use the search box or scroll down to view more options.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" src=\"https:\/\/pionexus.zendesk.com\/hc\/article_attachments\/15800121417753\" alt=\"Group_64__1_.png\" width=\"223\" height=\"201\"\/><\/figure>\n\n\n\n<p><strong>Troubleshooting (if necessary):<\/strong><\/p>\n\n\n\n<ul><li>If your institution is not shown, scroll to the bottom of the menu and click&nbsp;<strong>[Don&#8217;t see your institution? Search instead]<\/strong>.<br><img loading=\"lazy\" width=\"257\" height=\"207\" src=\"https:\/\/pionexus.zendesk.com\/hc\/article_attachments\/15800124396953\" alt=\"Group_65__1_.png\"><\/li><li>If you receive an error regarding multi-factor authentication, please follow&nbsp;<strong><a href=\"https:\/\/www.pionex.us\/blog\/ach-multifactor-authentication-error\/\">these instructions<\/a><\/strong>&nbsp;before continuing this guide.<\/li><\/ul>\n\n\n\n<p>4. Enter your bank credentials through Plaid to securely connect your bank to your Pionex.US account. For some banks, you will be redirected to their website, where you can fill out your credentials. Once complete, you will be taken back to the Pionex.US app.<br><br>5. Once complete, the bank account linked to your ACH account will be displayed on the deposit page.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" src=\"https:\/\/pionexus.zendesk.com\/hc\/article_attachments\/16068678704025\" alt=\"Group_80__1_.png\" width=\"291\" height=\"258\"\/><\/figure>\n\n\n\n<h2 id=\"h_01G7Z4PDK446Y12T05Y803J8B3\"><span id=\"How_to_Add_an_ACH_Bank_Account_on_the_Website\"><strong>How to Add an ACH Bank Account on the Website<\/strong><\/span><\/h2>\n\n\n\n<p>1. After logging in to the account, click&nbsp;<strong>[USD Deposit]<\/strong>&nbsp;&#8211;<strong>&nbsp;[Bank Account]<\/strong>&nbsp;&#8211;&nbsp;<strong>[CONNECT A BANK<\/strong>&nbsp;<strong>ACCOUNT]<\/strong>&nbsp;&#8211;&nbsp;<strong>[Confirm]<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img src=\"https:\/\/pionexus.zendesk.com\/hc\/article_attachments\/15798382334105\" alt=\"Group_54__1_.png\"\/><\/figure>\n\n\n\n<p>2. When the new window appears, please follow the instructions to complete the operation through Plaid. After reading Plaid&#8217;s Privacy Policy, click<strong>&nbsp;[Continue]<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img src=\"https:\/\/pionexus.zendesk.com\/hc\/article_attachments\/15798435597721\" alt=\"Group_55__1_.png\"\/><\/figure>\n\n\n\n<p>3. Select your banking institution from the menu. You can also use the search box or scroll down to view more options.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img src=\"https:\/\/pionexus.zendesk.com\/hc\/article_attachments\/15798437902361\" alt=\"Group_56__1_.png\"\/><\/figure>\n\n\n\n<p><strong>Troubleshooting (if necessary):<\/strong><\/p>\n\n\n\n<ul><li>If your institution is not shown, scroll to the bottom of the menu and click&nbsp;<strong>[Don&#8217;t see your institution? Search instead]<\/strong>.<\/li><li>If you receive an error regarding multi-factor authentication, please follow&nbsp;<a href=\"https:\/\/www.pionex.us\/blog\/ach-multifactor-authentication-error\/\"><strong>these instructions<\/strong><\/a>&nbsp;before continuing this guide.<\/li><\/ul>\n\n\n\n<p>4. Enter your bank credentials through Plaid to securely connect your bank to your Pionex.US account. For some banks, you will be redirected to their website, where you can fill out your credentials. Once complete, you will be taken back to the Pionex.US website.<\/p>\n\n\n\n<p>5. Once complete, the bank account linked to your ACH account will be displayed on the deposit page.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img src=\"https:\/\/pionexus.zendesk.com\/hc\/article_attachments\/16068607774489\" alt=\"Group_79__1_.png\"\/><\/figure>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<h1 id=\"h_01G86A0WABK8R181EME4ZN3A09\"><span id=\"Depositing_with_ACH\"><strong>Depositing with ACH<\/strong><\/span><\/h1>\n\n\n\n<p>*Note: ACH Deposits can only be withdrawn in USD or Crypto after 14 days. Learn more&nbsp;<a href=\"https:\/\/www.pionex.us\/blog\/why-is-a-portion-of-my-assets-unavailable-unable-to-be-withdrawn\/\">here<\/a>. If necessary, please use a&nbsp;<a href=\"https:\/\/www.pionex.us\/blog\/how-to-deposit-usd-via-wire-transfer\/\">wire deposit<\/a>&nbsp;to avoid such holds.&nbsp;<\/p>\n\n\n\n<ul><li><a href=\"#h_01G8689W08Z061AVBCMZB0SNFP\">On the Mobile App<\/a><\/li><li><a href=\"#h_01G8689GJ6Y2XKYQG2VSSDPR60\">On the Website&nbsp;<\/a><\/li><\/ul>\n\n\n\n<h2 id=\"h_01G8689W08Z061AVBCMZB0SNFP\"><span id=\"How_to_Deposit_via_ACH_on_the_Mobile_App\"><strong>How to Deposit via ACH on the Mobile App<\/strong><\/span><\/h2>\n\n\n\n<p>1. Log in to your account, and click&nbsp;<strong>[Home]<\/strong>&nbsp;&#8211;<strong>&nbsp;[Deposit]<\/strong>&nbsp;&#8211;&nbsp;<strong>[Bank Account]<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" src=\"https:\/\/blog.pionex.us\/wp-content\/uploads\/2023\/03\/Group-83-1-1024x1006.png\" alt=\"\" class=\"wp-image-15208\" width=\"699\" height=\"686\" srcset=\"https:\/\/blog.pionex.us\/wp-content\/uploads\/2023\/03\/Group-83-1-1024x1006.png 1024w, https:\/\/blog.pionex.us\/wp-content\/uploads\/2023\/03\/Group-83-1-300x295.png 300w\" sizes=\"(max-width: 699px) 100vw, 699px\" \/><\/figure>\n\n\n\n<p>2. Enter the USD amount you want to deposit, then click&nbsp;<strong>[Preview]<\/strong>.<\/p>\n\n\n\n<p><img loading=\"lazy\" src=\"https:\/\/pionexus.zendesk.com\/hc\/article_attachments\/16069624749849\" alt=\"Group_84__1_.png\" width=\"365\" height=\"726\"><br>3.&nbsp;Make sure you read and agree to our&nbsp;<strong>Terms<\/strong>, then check the box beside it. Verify the deposit details. If everything is correct, click&nbsp;<strong>[Confirm]<\/strong>.<\/p>\n\n\n\n<p>*Note: ACH Deposits can only be withdrawn in USD or Crypto after 14 days. Learn more&nbsp;<a href=\"https:\/\/www.pionex.us\/blog\/why-is-a-portion-of-my-assets-unavailable-unable-to-be-withdrawn\/\">here<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" src=\"https:\/\/pionexus.zendesk.com\/hc\/article_attachments\/16069729083545\" alt=\"Group_85__1_.png\" width=\"333\" height=\"540\"\/><\/figure>\n\n\n\n<p>4. You will receive a notification that your deposit is being processed. To check the status of your deposit, go back to the deposit page and click&nbsp;<strong>[History]<\/strong>.<\/p>\n\n\n\n<h2 id=\"h_01G8689GJ6Y2XKYQG2VSSDPR60\"><span id=\"How_to_Deposit_via_ACH_on_the_Website\"><strong>How to Deposit via ACH on the Website<\/strong><\/span><\/h2>\n\n\n\n<p>1. After logging in to your&nbsp;<a href=\"https:\/\/www.pionex.us\/en-US\/usdDW\/ach\/deposit\">Pionex.US<\/a>&nbsp;account, click&nbsp;<strong>[USD Deposit]<\/strong>&nbsp;&#8211;&nbsp;<strong>[Bank Account]<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img src=\"https:\/\/pionexus.zendesk.com\/hc\/article_attachments\/16070140891801\" alt=\"Group_86__1_.png\"\/><\/figure>\n\n\n\n<p>2. Enter the USD amount you want to deposit. Make sure you read and agree to our&nbsp;<strong>Terms<\/strong>, then check the box beside it. Verify the deposit details. If everything is correct, click&nbsp;<strong>[Submit]<\/strong>.<\/p>\n\n\n\n<p>*Note: ACH Deposits can only be withdrawn in USD or Crypto after 14 days. Learn more&nbsp;<a href=\"https:\/\/www.pionex.us\/blog\/why-is-a-portion-of-my-assets-unavailable-unable-to-be-withdrawn\/\">here<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img src=\"https:\/\/pionexus.zendesk.com\/hc\/article_attachments\/16070316343833\" alt=\"Group_87__1_.png\"\/><\/figure>\n\n\n\n<p>3. Check the authorization instructions and click<strong>&nbsp;[I authorize]<\/strong>&nbsp;if all the information is correct.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" src=\"https:\/\/pionexus.zendesk.com\/hc\/article_attachments\/16072557640217\" alt=\"Group_90.png\" width=\"630\" height=\"662\"\/><\/figure>\n\n\n\n<p>4. You will receive a notification that your deposit is being processed. To check the status of your deposit, go back to the deposit page and click&nbsp;<strong>[Order History]<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<h2 id=\"h_01G86B11B9AY8W6TEDRB8CTYSZ\"><span id=\"Troubleshooting_Other_Important_ACH_Information\"><strong>Troubleshooting &amp; Other Important ACH Information<\/strong><\/span><\/h2>\n\n\n\n<h3 id=\"h_01GTEJF3XPM12VPCXRK0HAQJT3\"><span id=\"Withdrawal_Lock_Period\">Withdrawal Lock Period<\/span><\/h3>\n\n\n\n<p>Please remember that you can&#8217;t withdraw your ACH deposit (in USD or crypto) until 14 days after your deposit is initiated. You can learn more&nbsp;<a href=\"https:\/\/www.pionex.us\/blog\/why-is-a-portion-of-my-assets-unavailable-unable-to-be-withdrawn\/\">here<\/a>. You may refer to your&nbsp;<a href=\"https:\/\/www.pionex.us\/en-US\/usdDW\/ach\/history\">deposit and withdrawal history<\/a>&nbsp;to view when your deposit holds expire. (Don&#8217;t worry if you don&#8217;t see the &#8220;Withdrawable Time&#8221;. It will be displayed when your ACH deposit is settled. \uff09<br><\/p>\n\n\n\n<h3 id=\"unsupported-banking-institutions\"><span id=\"Unsupported_Banking_Institutions\">Unsupported Banking Institutions<\/span><\/h3>\n\n\n\n<p>Suppose you experience a failed deposit and receive a &#8220;1000&#8221; or &#8220;CHECKOUT_20000&#8221; message. In that case, this may mean that Pionex.US&#8217;s ACH deposit service is temporarily unsupported by your bank, and we recommend that you change to another bank account to make an ACH deposit.<\/p>\n\n\n\n<p>*Note: We currently find that ACH deposits to Pionex.US through Capital One, Chase, and Wells Fargo are prone to failure.<br><\/p>\n\n\n\n<h3 id=\"how-to-increase-the-ach-deposit-limit\"><span id=\"How_to_increase_the_ACH_deposit_limit\">How to increase the ACH deposit limit<\/span><\/h3>\n\n\n\n<p>Pionex.US will evaluate the following factors to determine if the ACH deposit limit can be increased.<\/p>\n\n\n\n<ul><li>The length of time your account has been authenticated.<\/li><li>The average amount of assets held in the account over time.<\/li><li>The amount of assets currently held in your account.<br><\/li><\/ul>\n\n\n\n<h3 id=\"ach-multifactor-authentication-error\"><span id=\"ACH_Multifactor_Authentication_Error\">ACH Multifactor Authentication Error<\/span><\/h3>\n\n\n\n<p>If you receive an error when connecting to your bank account, please follow&nbsp;<a href=\"https:\/\/www.pionex.us\/blog\/ach-multifactor-authentication-error\/\">these instructions<\/a>.<br><\/p>\n\n\n\n<h3 id=\"unable-to-find-your-financial-institution\"><span id=\"Unable_to_Find_your_Financial_Institution\">Unable to Find your Financial Institution<\/span><\/h3>\n\n\n\n<p>If you can&#8217;t find your financial institution in the Plaid list (and try using the search bar), try making a deposit via Wire or Debit Card first.<\/p>\n\n\n\n<hr class=\"wp-block-separator is-style-wide\"\/>\n\n\n\n<h2 id=\"how-to-deposit-via-wire-and-debit-card\"><span id=\"How_to_Deposit_via_Wire_and_Debit_Card\"><strong>How to Deposit via Wire and Debit Card<\/strong><\/span><\/h2>\n\n\n\n<p>For information on how to deposit via Domestic Wire and Debit Card, we invite you to refer to our support articles below:<\/p>\n\n\n\n<ul><li><a href=\"https:\/\/www.pionex.us\/blog\/how-to-deposit-usd-via-wire-transfer\/\">How to Deposit via Wire<\/a><\/li><li><a href=\"https:\/\/www.youtube.com\/watch?v=y_pLr0KRROo\">How to Deposit via Debit Card<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>This article will teach you how to connect your bank account via ACH, and how to use ACH to deposit USD from your bank account to your Pionex.US account.&nbsp; If you&#8217;ve already added an ACH account and want to deposit, you can&nbsp;skip down to the&nbsp;ACH Deposit&nbsp;section. Otherwise, please begin by learning how to&nbsp;Add an ACH <a href=\"https:\/\/www.pionex.us\/blog\/how-to-add-deposit-via-your-bank-account-ach\/\" class=\"more-link\">&#8230;<span class=\"screen-reader-text\">  How to Add &#038; Deposit via your Bank Account (ACH)<\/span><\/a><\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.pionex.us\/blog\/wp-json\/wp\/v2\/posts\/15195"}],"collection":[{"href":"https:\/\/www.pionex.us\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.pionex.us\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.pionex.us\/blog\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pionex.us\/blog\/wp-json\/wp\/v2\/comments?post=15195"}],"version-history":[{"count":12,"href":"https:\/\/www.pionex.us\/blog\/wp-json\/wp\/v2\/posts\/15195\/revisions"}],"predecessor-version":[{"id":15228,"href":"https:\/\/www.pionex.us\/blog\/wp-json\/wp\/v2\/posts\/15195\/revisions\/15228"}],"wp:attachment":[{"href":"https:\/\/www.pionex.us\/blog\/wp-json\/wp\/v2\/media?parent=15195"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.pionex.us\/blog\/wp-json\/wp\/v2\/categories?post=15195"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.pionex.us\/blog\/wp-json\/wp\/v2\/tags?post=15195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}